We are committed to good and ethical governance mechanisms across our systems, processes, operations, and locations. Our Code of Conduct on Ethics, Transparency and Accountability (Code) clearly defines acts of bribery and corruption, and the circumstances in which the clauses of anti-bribery and anti-corruption may be violated. To ensure compliance with this Code, trainings are provided to all full-time employees and the Board.

In 2022-23, we reported zero cases of bribery and corruption, and have not faced any anticompetitive litigations.

Conflict of interest

We expect all our team members to not engage in any activity or a form of relationship with shareholders, suppliers or subsidiaries that may affect the company’s independence and result in a conflict of interest.

Whistle-blower Policy

We have implemented a Whistle-blower Policy at a group-wide level, and established a Vigil Mechanism in compliance with Regulation 22 of the Listing Regulations and Section 177 of the Act. According to this Policy, individuals who wish to report concerns regarding unethical behaviour, violations of the Code, actual or suspected fraud, non-compliance with legal and regulatory requirements, retaliation against directors and employees, among others can report their grievances using the appropriate channels.

Share Dealing Code

We condemn insider trading in any capacity and form by which the involved parties may have a direct or an indirect financial gain. Our employees who are in possession of material unpublished price sensitive information about the organization are forbidden from trading in its securities.

Anti-trust and Anti-competitive Policy

This Policy governs our approach to ensure that we promote a competitive market culture and maintain a healthy competitive environment globally. In line with its provisions and directives, our employees are highly discouraged from engaging in price fixing practices.

Grievance redressal and vigil mechanism

We intend that all stakeholders we interact with are content and satisfied with their involvement with us in any capacity. In case of grievances, concerns, or feedback, we enable reporting them confidentially and maintain anonymity of the individuals concerned.

All cases of whistle-blowing are overseen by our Chief Assurance and Risk Officer, and we ensure that no retaliatory action is taken against any complainants, irrespective of their position within or outside the organization. Upon the registration of a complaint, an enquiry on the incidence is undertaken by a specified committee and may also involve independent auditors or experts for further investigation. In a scenario wherein the decision of the Chief Assurance and Risk Officer may be unsatisfactory, the matter may be further investigated by the Audit Committee. The Audit Committee oversees the overall performance of the vigil mechanism.

Our policies and certificates

• Anti-trust and Anticompetitive Policy
• Share Dealing Code
• Whistle Blower Policy
• Code of Conduct on Ethics, Transparency and Accountability
• Supplier Code of Conduct

 
 
 
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Exercising strong corporate governance in our journey so far has helped us become a reliable partner for stakeholders.

Aligned to our core values of Entrepreneurship with a Purpose, Customer Centricity, Innovation and Execution, Collaboration, and Care for Environment and Society, we look ahead to market leadership powered by benchmarks of quality and consistency across our services.

We comply with the applicable provisions of corporate governance and the principles set forth in the Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015 (the “Listing Regulations”), as amended from time to time.

Board of Directors

We believe that an active, well-informed, and independent board is essential for ensuring the highest standards of corporate governance. Our Board is made up of both executive and non-executive directors, who take decisions and initiate deliberations that promote sound and proactive corporate governance practices. The Board also provides direction and exercises appropriate control to ensure that business is conducted in a manner that meets the expectations of our stakeholders and society. We aim to have a board that is both diverse and inclusive, with a mix of functional and industry expertise, and have institutionalised a Board Diversity policy to achieve it. The core skills and competencies with our Board of Directors is equipped with span leadership, industry experience, global business acumen, sales and marketing, business development, board services, corporate governance and sustainable development, mergers and acquisitions, risk management, and financial planning.

ESG governance

Our strategic focus on sustainable growth and progress is fuelled by free, honest, open, and ethical business practices and people-centric policies to foster a great workplace. The organization’s material topics and reported sustainability information is reviewed by sustainability domain experts on the Board to ensure completeness in our disclosures. Behind every major ESG initiative, is a dedicated taskforce that strives to drive it in the right direction. Our ESG Core Group, the backbone of our ESG journey, has played a vital role over the last year in formulating the company’s ESG Goals and Commitments. From developing innovative initiatives for emission reduction and supply chain sustainability to establishing a course of action, the ESG Core Group steers our sustainability efforts to the next level. Our organisational policies, set in place to target and help address the different aspects of ESG, make our ESG governance stronger.

Risk management procedures

Our ability to accomplish sustainable business growth, secure the company’s assets, protect shareholder investments, ensure compliance with relevant laws and regulations, and prevent significant surprises of risks is made possible by implementing effective and appropriate risk management systems and structures. To identify, evaluate, monitor, control, manage, minimise, and mitigate these risks, we have an Enterprise Risk Management Policy. Making risk management an integral part of our day-to-day operations equips us to have a deep understanding of our risk landscape as well as mitigate and prevent risks. All team members are responsible for promoting sound risk management methods in their respective fields and are actively engaged in risk management within their own areas of responsibility. We also facilitate risk workshops for our business verticals and key support functions, where risks are identified, assessed, analysed, and accepted or mitigated to the best extent possible.

Cybersecurity and data privacy

We constantly look to provide seamless services to our customers and have integrated a one-stop online platform that enables them to place orders and track the status of their shipments. In doing so, we aggregate large amounts of Personally Identifiable Information (PII) of our customers for shipments and tracking of parcels. Thus, upholding customer privacy and data confidentiality is of utmost importance for us. The strong systems and processes making up our IT infrastructure have been adopted and implemented in line with vulnerability assessments and system evaluations for exposure to cyber threats, data privacy risks, and examination of our in-built level of threat intelligence. Inspired by the NIST framework, our IT systems are managed by focusing on four key areas: information security management, security operations center, security engineering, and business continuity management. They maintain the mechanisms for developing policies and strategies for information systems management. Our cybersecurity systems are rated ‘Advanced’ by Bitsight Security Ratings, and we ensure zero cases of data and cybersecurity breaches, through timely resolution of cyber incidents.

Supplier Code of Conduct

We are committed to responsible stewardship of supply chains and have developed and adopted a Supplier Code of Conduct to encourage sustainability across the value chain. For current and potential supply chain partners, the Supplier Code of Conduct specifies our requirements to create a green supply chain by integrating ESG into business. We are dedicated to promoting environmental performance, ethical conduct, sustainability, and safety across our supply chain, and continue to collaborate with our supply chain partners to advance ethical procurement methods. We have also implemented the Sustainable Procurement Policy, that requires suppliers to fulfil certain obligations such as environmental stewardship, efficient use of natural resources, compliance with human rights, local laws and regulations, among others.

Our policies and certificates

• Board Diversity Policy
• Corporate Tax Policy
• Information Security and Cybersecurity Policy
• Stakeholder Engagement Policy
• Sustainable Procurement Policy

 
 
 
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